ORDER PROCESSING TIME
Our standard processing time is 24 hours from Monday to Friday. If you happen to place an order on weekends, rest assured that we will ship it on the next business day. It's important to note that deliveries during holidays may experience minor delays of one to two days.
SHIPPING TIME
For international orders, we ship exclusively using express service, guaranteeing delivery within 5-13 business days after processing. In some cases, you may even receive your order sooner.
Each order comes with a tracking number, and once the package arrives in your country, a local carrier will be responsible for its delivery.
Please keep in mind, when you order something from overseas, you may need to pay the customs clearance once the parcel reaches your country. You may also have to go to the nearest local post office to pick it up. When this occurs, we will inform you so that you can settle the customs clearance at your local post.
CUSTOMS POLICY: IF THE CUSTOMER REFUSES DELIVERY OF THEIR PACKAGE DUE TO A CUSTOMS FEES, YOUR PACKAGE WILL BE CONSIDERED ABANDONED AND DISPOSED OF BY THE CUSTOMS AND THEREFORE, YOUR ORDER IS NOT ELIGIBLE FOR A REFUND.
DELIVERY METHODS
We are excited to announce that we now offer two different delivery methods. You will have the following options for your delivery:
-
Standard Delivery (trackable shipping):
- Shipped with a tracking number.
- An economic option that typically arrives within 5-10 business days.
-
Priority Delivery (7-day free shipping guarantee*):
- Shipped with a tracking number.
- A faster option that ensures delivery within 7 days.
- Automatically refund of shipping fee if package doesn't arrive within 7 days to the destination country
7-Day Free Shipping Guarantee:
Our 7-day free shipping guarantee demonstrates our strong commitment to delivering your order promptly when you choose our Priority Delivery option. If, for any reason, your order doesn't arrive within 7 days from the date of purchase, we'll be more than happy to refund the shipping fee to your original payment method.
Please keep in mind that the 7-day guarantee begins from the date of purchase and covers the time it takes for the package to reach your designated country. The shipping time does not include weekends, so the shipping will start on weekdays. It is important to note that we have no control over customs procedures, which may impact the overall delivery timeline. However, in the event of customs inspection or any unforeseen shipping delays, we want to assure you that we will be there to guide you through the process and keep you informed.
SHIPPING RATES
Complimentary free shipping on orders over $120. However, if an order does not meet the minimum requirement, the following shipping rates apply;
| Standard | Est. Delivery | Priority | Est.Delivery | |
| United States | $8.99 | 5-10 business days | $12.99 | 2-7 business days |
| Canada | $7.99 | 5-10 business days | $14.99 |
2-7 business days |
| UK | $7.99 |
7-13 business days |
$12.99 | 4-7 business days |
| Europe | $8.99 | 7-13 business days | $14.99 | 3-7 business days |
| Asia | $6.99 | 5-10 business days | $10.99 | 3-7 business days |
| Australia & New Zealand | $7.99 | 7-10 business days | $14.99 | 5-7 business days |
| Other Countries | $11.99 | 5-13 business days | $17.99 | 5-7 business days |
How long does International shipping take?
Overseas delivery takes 5-10 days. It will depend on which country you order. A tracking number will be provided once your order will be shipped.
If you’d like to arrange faster shipping, please get in touch with us customercare@aineofficial.com
Do I have to pay import duty and taxes?
Yes, but this depends on your country’s regulation as each country has its own laws and regulations for the imported goods brought into a country. In addition, all prices displayed on our website do not include taxes and duties. This means when you order an item from another country, you may be subject to import customs and taxes, in which case you must bear any additional charges for the customs clearance. And these charges must be paid once the parcel has reached the destination country.
As we have no control over these charges and custom policies vary by country, any additional charges for customs clearance must be paid by the recipient of the parcel and again, such charges are not included in the price of our products. Therefore, we will not be responsible for the payment of any import duties and taxes under any circumstances.
Please take a look at this page to check your country’s regulations on duties and taxes.
Can I return an item if I don’t want to pay duties?
We can’t offer a refund for returned products because the customer wishes to avoid paying any customs duties imposed. When ordering our product, you agree to pay any import duty and taxes which may be imposed by your country's government. If you refuse to pay any duties and taxes imposed and thereby prevent delivery of your order, you will remain liable for these customs charges incurred on the package. In this instance, the package will be abandoned, and your purchase will not be refunded.
If you have failed to retrieve your parcel and it is being returned to us, please be advised that the original shipping costs for your order are also non-refundable.
What currency do I pay for my purchase?
All prices listed on our site are displayed in your local currency. While the content of your cart is displayed in your currency, you will be charged using USD at the most current exchange rate. Our store is hosted on Shopify Inc., they provide us with the online e-commerce platform that allows us to sell our products to customers throughout the world. However, our country is not on the list of supported countries for Shopify Payments just yet, which is a feature that enables customers to pay in their local currency.
We use a third-party service that allows us to display and process your order in local currency. The bank that issued your credit card determines the exact currency rate that you will pay. To get an estimate of approximately what the exchange rate currently is, please use an online currency converter.
Want to know anything else?
If you have other questions that are not listed above, we’d love to hear your enquiry at customercare@aineofficial.com